Location: Hasselt
Context
- You deliver excellent customer support and customer experience for both technical and application issues.
- You gather all information required that will assist in root cause analysis and draft reports outlining actions done, actual root cause and steps to prevent this in the future, to ensure customer uptime.
- Sharing knowledge with the team is second nature to you, while you’re constantly looking for improvements on our processes and service delivery.
- Challenges are faced with a positive attitude and you take ownership of outstanding issues and their solutions to ensure a smooth customer experience.
- You will work closely with the Support Engineers in your team as well as the Operations and Product team to handle the reported issues or business requests.
- As our Application Expert you will deliver high quality service everyday to keep our customers happy!
Profile
- You are fluent in verbal and written English. Knowledge of Dutch is desirable.
- You have past experience in a software application support role.
- You are proactive and solution oriented.
- You put quality over quantity.
- You keep the customer experience in mind with every action you do.
- You adapt easily in a fast paced and ever changing environment?
- You have excellent communication and analytical skills.
- You are able to work independently, with sense of initiative and a hands-on approach.
- You have a good understanding of software development.
- You have experience with the Jira Suite.
- You have no problem being on 24/7 standby from time to time.
- You like to document and share your knowledge with and outside your team.
- You are able to communicate clearly with the right tone of voice to both technical and non-technical stakeholders.
